Return & Cancellation Rules

These rules cover canceling an order before it ships, returning items after delivery, and how refunds work. Questions? Email hello@slicecandy.com.

Cancellation rules

Before your order ships — You may cancel for a full refund. Email hello@slicecandy.com with your order number as soon as possible. If we can stop the order before it leaves the dojo, we'll cancel it and refund your original payment method. No return shipment is required.

After your order ships — The order can no longer be canceled. You may request a return under the Return Rules below if the items qualify.

Subscribe & Save — You can pause, skip, or cancel future subscription renewals anytime from the link in your order emails. Canceling a subscription stops upcoming shipments; it does not automatically cancel or return a box that has already shipped. Use the Return Rules for any shipped box you want to send back.

Accepted orders — Once we have accepted an order and started fulfillment, we may be unable to cancel it. If we decline, change, or cancel an order on our side, we'll notify you using the contact details on the order and refund any amount you paid for what we could not fulfill.

Return rules

Window — You have 30 days after receiving your order to request a return.

Eligible items must be:

• Unopened and unused
• In the same condition you received them
• Seals intact and in the original packaging
• Accompanied by your order confirmation or other proof of purchase

Not eligible for return

• Opened pouches or products that have been tasted or used
• Items past their best-by date or stored improperly
• Sale / clearance items
• Gift cards (if offered)

How to start a return — Email hello@slicecandy.com with your order number and what you want to return. If approved, we'll send a return shipping label and instructions (including where to send the package). Do not ship anything back until you hear from us — items sent without an approved return request may not be accepted.

Damaged, defective, melted, or wrong item — Inspect your order when it arrives. Contact us right away at hello@slicecandy.com with your order number and photos when possible. We'll evaluate the issue and make it right — usually with a replacement or refund. These cases are handled even if the pouch has been opened when needed to confirm the problem.

Exchanges — We don't process direct exchanges. Return the eligible item; once the return is accepted, place a new order for the flavor or pack size you want.

Return shipping — For approved returns, we provide a prepaid label when applicable. Otherwise we'll confirm cost responsibility when we approve your request. We ship within the United States only.

Refund rules

For cancellations of unshipped orders, refunds go to your original payment method after we confirm the cancelation.

For returns, once we receive and inspect the package, we'll email you to confirm whether the refund was approved. If approved, you'll be refunded on your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.

If more than 15 business days have passed since we approved your return and you still don't see the refund, contact us at hello@slicecandy.com.

Contact

Return, cancellation, or refund questions: hello@slicecandy.com.